At this location, they sell Macy's furniture that either has some minor defect or is missing parts of the set. During our past several visits the store was never too busy or crowded. We have now been told it will take 2 additional weeks to get a replacement for the replacement. However, we are incredibly satisfied with all of our purchases and we saved literally thousands of dollars from what we would have paid for new furniture at Macy's or another decent furniture store. Yes there are smoking deals but the true economics of the deals are hidden. Does Macys offer free furniture delivery? The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. In these pages, Rachel guides you through how to: Acknowledge the cost of your distraction Make purposeful connection with your family Give your kids the gift of your undivided attention Silence your inner critic Let go of the guilt from My nightmare started when I purchased a mattress and box springs on February 16 from sales associate Alex Salfity. We knew immediately it was the one we had been looking for. They have two different models - to me the only difference was the shape of the arm of which I was indifferent to. We bought a sectional and dining table. She literally screamed at me. Looks pretty expensive. So, my money ($8,400+) is being held hostage and my account continues to accrue overdrafts. I wish I could post a picture after contacting Macys eyewear told normal wear and tear is not covered but if the dog had had an accident or nail polish had fallen on the couch or any other spill it would become I have no idea why one section of the couch is fine in the other section of the couch is not nor is the loveseat peeling in anyway it is without a doubt not normal wear. WAIT A MINUTE! Macy's used to be my go to place for furniture. Forget those sectionals with a tiny "snuggler" at the end and with one of these there is no point to have to go to bed. I've worked as a Macy's associate at the Yakima, Southcenter and Spokane locations and I know for a FACT that this was unacceptable customer service. DO NOT BUY YOUR MATTRESS OR BED HERE! We bought a small sectional, are happy with the price, delivery etc. The bed is hard as a rock and feels nothing like the bed in the store. It's a warehouse with sales that speak for themselves not salesman. I had to deal with incomplete dining set for over 6 weeks and they kept forgetting to process the requests for a new bench. This site's sole purpose is to help you make the decision faster and with more peace of mind. Macys, established in 1858, is the Great American Department Storean iconic retailing brand over 740 stores operating coast-to-coast and online. We called every month for an update, with no updates from Macy's. I've been looking for a grey sofa for weeks. We always start here if we need any furniture or rugs. This year and can i report a customer service issues or fraudulent charges because i If you're lookin for a mattress at least check them out. Very glad I made the drive as several of them were not quite what I'd hoped they'd be. They say only the sales agent can submit the request for price adjustment if it's been more than 10 days. $200. So if you're looking for a bargain, I'd check this place out. Get The Best September 2021 Furniture Deals! Their loss. I had a major snafu/error/mistake in my order of a sectional, which was (needless to say) very frustrating, particularly since I had been waiting on it for a few weeks then had to go another couple of weeks couch-less. Sales person lied about pieces being in stock 2. Garbage. Remind me when call center opens. Well, I actually had a sales associate who didn't pester me but gave me space, answered my questions without pushing his sales agenda, and overall was VERY patient with me as I browsed, looked at reviews etc. So make sure it is only 1 stain I guess. I definitely recommend shopping here, I bought a couch, headboard, and dining room set. Truly, this is the same in every furniture showroom store. This additional fee is not disclosed until you are finalizing the purchase. What about the inconvenience, my time and reimbursement for the truck rental? She explain everything in detail for me which is what I really appreciate. Macys.com, LLC, 151 West 34th Street, New York, NY 10001. After 15 years, we had gotten our money's worth on our love seat from our original set. This is a scam-y, rigged system created to make the customer think that they are not losing anything if they buy the warranty. I had already lined up a buyer on Craigslist, so now I've lost out on that as well. Our pros will help you find the outfit, gifts, home decor (anything, really) you need. Note that you will also not be able to remove any items yourself from the floor. From Abroad To US Orders Call On: (IDD #)+1-513-573-7912. She is very dedicated to her work and wants her customers to know she is there for them. To find out when your items are scheduled for delivery, go to My Account and click on Order History. Scheduled delivery for 12 days later. After the credit card issues were sorted out, I noticed the couch was on sale - 10% off. Found inside Page 79( Macy's New York store , in particular , moved into areas that no dry delivery of his merchandise , so his middle - class customers in New York and New 1 piece. On our next visit (a Sunday afternoon) we came in with dimensions in hand yet, could not for the love of God, get anyone to help us. I'll spare you all from the saga I'm currently dealing with regarding trying to get my money back. My husband and I recently purchased a mattress in July for 3000.00 and unfortunately I had an allergic reaction with swollen lips, eyes and shortness of breath. While Macy's carries much more than just home furnishings, we'll focus on shoppers' top furniture requests and discuss the ins and outs of Macy's furniture offerings. Anyway, thanks again Jane! It is a sectional that you can build any which way you desire. I had to repeatedly call Macy's to ask why they were repeatedly charging my card to which they responded, "the order was accidentally keyed multiple times, but this will have no effect on the lead time of your couch." That's customer service. The good thing is that most items are heavily discounted on top of the tag price (10-40% depending on the item and condition). or try CustomerService_www@macy's.com which was the e-mail address from which they sent me an e-mail confirming a recent order had shipped. Call 1-888-822-6229, order & set up a delivery time. What a disappointment. Amazing! They claim "accumulation of stains" doesn't count, and it has to be a single large stain, and "dirt doesn't count". Of course, I am stuck paying the deposit after being lied to over 10 times. I have been a Macy's credit card customer since 1978. While the sales people at the San Mateo Store on El Camino are very nice, the company does not do a good job of delivering good value for your dollar and service is difficult to get. Macy's Credit and Customer Service, PO Box 8113, Mason, Ohio 45040. They came at 5:30 pm, I am so disappointed Macy's furniture. Another gentleman in the rug department (I believe his name is Anthony?) They'll even extend it to 24 months! Pretty crazy if you ask me! I don't trust this Macy's store! 25% discount on a couch that started to fall apart? Hit or miss- today's case was definitely a good time to go. The prices listed in the showroom do not include a delivery fee ($140 for 4 side chairs). You can get some things up to 70% off and their delivery prices are on par with renting a uhaul. In one case the bedroom set included two night tables but one was missing and when they showed up with the missing unit, it was damaged. Of course the cheapest ones sucked, but we were able to find one we liked. When it comes to furnishing their bedrooms, Macy's shoppers have 4,500+ bedroom furniture options to choose from including: bed frames, headboards, bedroom sets, dressers & chests, mirrors, nightstands, and armoires & wardrobes. He refused to help me in the store. If you have questions or need information, call Macy's customer service number, 1-800-289-6229, or call your local store directly. We thought we were looking for a regular non pillow top mattress. I asked them at this point to refund the delivery fee because of the above fiasco. If the management at Macy's Furniture is reading this, give GEOFF a raise. View My Orders. Plan your visit to 4501 N. Federal Highway, Fort Lauderdale, FL! LAVONNE was extremely helpful and knowledgeable, she was the main we stayed to shop at Macy's and we ended up buying a gorgeous sectional for our new home in Palm Desert and plan on buying anything else we need from Lavonne too as we know she will take exceptional care of us!!! Found inside Page 531The floor area of this building such as the Macy Department Store there is to the delivery de The enormous amount of traffic to be taken care partment . Avoid at all costs! If I could give Macy's 0 stars I would. And that is the only reason I would recommend Macy's furniture. They do have some cheap deals, but sometimes it's not worth dealing with the employees. #1 rated online furniture store, Wayfair. As a result, we did not complete the purchase and will shop elsewhere in the future. Great customer service and Luggs delivery was quick and punctual. I called customer service again to schedule a pick up. Located in Pleasanton off of Rosewood Drive near a strip mall (Near a Starbucks if you need a coffee fix). The second day, the customer service called me and asked "call you let me know which hardware was missing? They handled this very poorly! This was my second mattress purchased for different rooms with Macy's in CC. Apply Today. There should never be a time when a customer enters their store and is disappointed and embarrassed for them. I ordered a custom couch and was told eight weeks delivery. She was knowledgeable, patient, friendly and helpful. I was also told that if the couch went on sale during that lead time, Macy's would credit me the difference - this I believed was a great perk. At the Macys delivery status page, a full form will appear before you in which you have to mention the correct details like a sales check number, phone number or first name, last name, and phone number. The customer service number for delivery is (1-800-289-6229). Macy's brand name has stood the test of time, "high price tacky stuff". Found inside2 Complete Novels for 1 Price! Northern Rebel: A new sizzling Uniformly Hot story Locate the explosive. Defuse or safely detonate it. This seems to be where the floor models of furniture displayed in Macy's end up. Very bad. We had to order a replacement piece again but it was on back order and would not arrive until April 2nd (a month after we reported it broken). I will soften my review by starting out that the actual process of shopping was pleasant. Anything related to Macys should be avoided. From abroad to USA for online order, you must have US credit card billing address and for US military addresses make an order at US Site: Www.macys.com but an international billing address for US orders can be placed on the phone. For back-ordered, shipping time more than 30 days or changed twice purchaser will be guided with a detailed email. We've enjoyed the service and the furniture. Their "white glove delivery " is not as described. There was a little confusion on the delivery, but we called and one of the sales rep got back to us quickly. What is so great about is is that you tuck the ottoman in and you've got a queen size bed. I called the manager later to complain and he didn't give a shit. Macys.com, Inc., 685 Market Street, San Francisco, CA 94105. Found inside Page 71First, call your cable company's customerservice line. or incomplete merchandise; other complaints (B=billing problems; FD=furniture-delivery problems; Found inside Page 139Send, every Macy's store register was enabled to find products that are out of through Search & Send are delivered to the customer's home or workplace, Macy's called a few days before delivery, set up a time, and they showed up on a Tuesday as scheduled. He gave us the space we needed while also being accessible for any questions and information we needed. Even after working with the CEO's office. One was cancelled without notification, one was delayed for whole day (scheduled to be in the morning, when I finally got it, it is near night). She definitely deserves this 5 star review! We went in not really expecting that they would have a color and style that would be close to our original but there it was. She also said that she would give me a 15% discount. I finally called Macy's customer service Monday and was promised I would receive $50 off of my furniture for the inconvenience. I wrote damaged on delivery slip, they called to report. He even offered compensation for my time/patience without my even asking. Plan your visit to 7235 France Avenue South, Edina, MN! Each time it was the delivery people who saw that the furniture they were delivering was damaged, such as one of the dresser legs being broken, so it's not like I was overly picky about accepting a replacement. Minimum payments required. The pros: An endless number of choices of bedding options at varying price points. With such a large selection, most shoppers can find something that will fit their specific design tastes, although some shoppers might find the enormous selection to be a bit overwhelming. Re: Macy's Customer Service Isn't Customer Service For Sure! We took the colors watches home and I came back the following day with my decision. The driver then says they won't deliver the mattress unless I sign a waiver relinquishing them of any responsibility for damage to the mattress or my home. He also mentioned the warranty's which is incredible - I would highly recommend the 5 year warranty! This experience and their furniture options are far more higher end than I remember. The furniture is beautiful, quality handmade and original. Macy's Credit and Customer Service, PO Box 8113, Mason, Ohio 45040. The prices not really reflect that. I am only giving one star since that is the least I can choose. If they ask you your price range you might as well just walk out of the store. Go buy a cheaper and better rug online. Robert, my sales person, looked up my previous purchase for comparisons. I walked into the mattress department and Ed Breuner approaches me and my wife. The $50 credit I was given was an insult in my opinion. The next day, Sandy called us and offered us a different configuration for a lower price more aligned with the quoted price. When we walked into the store, we were warmly greeted and proceeded to browse. Good sale, variety of sofas and materials to customize whatever you want. horrible experience. Pete took complete ownership of the issue and worked behind the scenes, pulling all sorts of strings to sort the situation out. Or just take advantage of GetHuman's tools Nancy was apologetic for the delayed approach from any of her fellow associates, but at this point, damage was done. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. I've been in and out of the store deciding on a sofa set. My husband and I were excited to buy new furniture as we just bought our new house. I strongly suggest to shop elsewhere where customer service still means something. However, there were some disagreements about value and durability for some. We said we were set on buying it, even put the 'sold' tag on it without seeing the entire couch. A total hassle that ruined the experience and would discourage me from buying from Macy's again as we have never had such an experience. Macy's Credit and Customer Service, PO Box 8113, Mason, Ohio 45040. When I thought I decided on a rug, then saw that there was a whole upstairs I didn't see, she said "No! If you have had a poor experience with the Macy's furniture store, now is the time to revisit and give them another opportunity to make a great impression! My purchase included kitchen/dining, living room and master bedroom. Never EVER order furniture from Macy's. The time to get this resolved has been ridiculous and today was the final insultthey sent a letter demanding payment or they are picking up the furniture! How do I track, schedule, or reschedule my order? Anyway they would not send anyone to do fix the living room set. I was told they will fix them and leave. It is more expensive than AFW but worth it. HOWEVERi am reviewing here to share a very positive experience I had with the manager at Macy's on Northpoint, Pete. Sales person was knowledgeable, friendly, and even called me after delivery to make sure I was happy with my sofa. A regional manager needs to be aware of what is going on with this store. A couple of them have minor scuff marks but no one notices. Consumers satisfied with Macy's most frequently mention free shipping, good quality and return policy. Please, save yourself the trouble and DO NOT purchase furniture from this company. EVER! The salespeople remind me of buying a used car in the 70's. Found inside Page 1In this extraordinary work, Beth Macy takes us into the epicenter of a national drama that has unfolded over two decades. Furniture Limited Product Protection Plan, if you do not initiate a claim during the 5 years for which there is service provided, you will be eligible to receive a voucher* valued at the original Protection Plan price good towards the purchase of new furniture, bedding or area rugs at Macys upon expiration of your plan. 1-888-822-6229. PURPLE FINAL PRiCE, everything else you take the percentage off the tag. I have been given 10 different dates for delivery. Buying a bedroom set here was a neverending disaster. Purely a comedy of errors. My new 5 piece sectional/power recliner arrived this morning. When we raised concern about the fact that we hadn't received any documentation about the return, she offered up that's why they prefer for us to use a Macy's credit card for purchases. For shoppers looking for a new couch for their living space, Macy's offers just over 800+ different models of sectional sofas, sleeper sofas, and loveseats. Well don't look at the stain longer than 10 days or they won't cover it. Operating Goods and Services Vendors (Non-Retail) Supplier or service opportunities can be found in any number of areas, including data processing materials and services and printing and office supplies, to draperies and upholstery, electrical equipment, contract cleaning, construction and advertising and marketing. This company just rips you off. -You will get outstanding deals on really solid furniture! Request our corporate name & address by email. A store position at Macy s (seasonal, part-time, or One of the most popular furniture request of Macy's shoppers is a new mattress for their bedroom. Located in Pleasanton off of Rosewood Drive. Yes they believe that the earth is flat and we are not falling off because of the ice mountains along the edges that hold us from this fatality. Macy's Customer Service | Home. Skip to main content. Great customer service bundled into great selections, it's a win/win for everyone involved! I went in on new years day looking for a new mattress.I found one I liked and had every intention of purchasing same dayhad I been acknowledge by any one of the many employees that simply walked right by my partner and I. That is after I explained the situation to the sales person, she took the payment on the spot, and she verified and confirmed delivery with the warehouse on 12/17/18. It took THEM 9 months! thanks, Ron! They would not move old couch (per written agreement). My husband talked to the supervisor and was promised a credit and a delivery in two days. I came in here looking to purchase some furniture & not once was I greeted nor acknowledged. Found inside Page 8FROM THE RETAIL FURNITURE REPORT Macy's Veterans Day Sale Features LaCrosse CLOCKS AND sofas were available for immediate delivery , and Macy's offered I called immediately and they said they ordered the part and it would arrive in 6-8 weeks. They magically had one left in stock! I custom ordered a couch from Macy's in the color I wanted. Request our corporate name & address by email. I would recommend that you transport furniture yourself, no telling what kind of further damage takes place in the warehouse while they move the pieces around. The manager is a old lady that yelled at me for coming at 5:30 when they close at 6. Book your appointment in store or take advantage of our new virtual appointment option. Their sectionals start at just over $400+ for smaller sectionals with one chaise and enough seating for 3 and go up to $6,000+ for leather sectionals with power recliners. Macy's mattress selection includes familiar brands such as Serta and Stearns & Foster, but they also carry some bed-in-a-box brands and even have a line of mattresses created specifically for Macy's called Hotel Collection by Aireloom. I but Macy's furniture for the quality but have had much better service at Mor or Ashley. I will never shop at Macy's again. While David L Abney co is the EX CEO of UPS is on Macy's board, they have absolutely no way to get the furniture to me as promised for when I get back home from surgery. The staff at Macy Furniture Gallery missed the mark with providing customer care and service. I contacted Macy's and they first sent someone out to inspect the furniture. Thank you Linda Beqa You made buying our new matress so easy and you really know everything about mattresses. Then a series of exchange attempts occurred. Macy's rugs go from around $20 for smaller, door mat size rugs and go up to $29,000+ for large 12x15 area rugs. I was worried from all of the bad reviews Macy's had about furniture being delivered damaged. We bought several floor models and inspected them before delivery.l Macy's recommended a delivery company with an "F" rating with the BBB, which was the worst experience we've ever had. The only thing we paid out of pocket for was $95 delivery, which was totally worth it. The receipt says " The merchandised you have ordered is promised for delivery to you on or before 12/19/18." dimensions: 100"W x 128"D x 30"H) with the color that we wanted including the Ottoman. They have a 90 day return policy on furniture. She kept repeating that I owe them 350.00 because I am not purchasing a mattress from their store. Customer service at Macy's was quickI guess we looked like the "furniture buying kind" because we no sooner walked in the door than a salesperson attached themselves to us lickity-split! WAIT A MINUTE!! Well being 26 and not having a job I usually find myself at IKEAnot today!! I've shopped at Macy's for many years. I checked out 4 different furniture places for a king sized mattress. Our stylists can assist you with all your shopping needs in person or from the comfort of your own home. Inexcusable. We LOVE them. BE WARNED. He wasn't pushy and allowed us to look around. Wasting my time, gas, and time off of work and I have nothing to show for it. Terrific customer service! I refuse. Use it to save on orders from any department from Macy's. A room no guest will ever see so I want it to be comfortable at the expense of beautiful. Well, surprise. Expect a call 30 minutes prior to your 2-4 hour delivery window. After 3 weeks of waiting for our furniture they lost our order and called us 3 times prior to the day scheduled to remind of us our order that didn't show and the day it was supposed to arrive no one called and they tried to reschedule several weeks later. I told him that it was unacceptable. Bassett Furniture offers a wide range of custom living room, bedroom, and dining room furniture. I have no clue why they even had the broken pieces on display. Fees listed are for locations within our normal delivery areas. We purchased a Beauty Rest and have it being delivered this coming week. Well our original sales guy had the day off so we had some other guy who seemed a lot less knowledgeable (and I think was cross-eyed?). Absolutely ridiculous! Fool me once Bought a high-end mattress on Labor Day. The day of delivery arrived and nobody showed up. Well, the follow-up call informed me of my next delivery window. My only negative is that they were closed for a few weeks for their move, which caused me to choose a Casper, which was good, but ultimately didn't work for me. Fortunately Jane had this corrected right away. As others have stated, DO NOT buy a mattress from this store. The size was perfect for our kitchen and looks homely with the wooden look and it also looked a little modern with a bench and two chairs instead of the standard four chairs. Found inside Page 593Lately , however , such stores as Macy's , Higbee's , Bloomingdale's , A & S , and others have been focusing on this area , not only as a customer service They showed up 50 minutes later. Macys.com, LLC, 151 West 34th Street, New York, NY 10001. Went in again to try the sofa and was completely ignored. There was no pressure to purchase and since the particular items we wanted are designed exclusively for Macy's label, we are confident that it will still be available when we are ready to purchase. Found inside Page 84Anchor stores: JCPenney, Lazarus-Macy's Clothing and Home Stores, Present this ad at the Customer Service Center to receive a FREE Coupon Book. All in all I recommend you check this place out for your furniture needs. Macy's offers a first-class selection of top fashion brands including Ralph Lauren, Calvin Klein, Clinique, Este Lauder & Levis. After 5-6 calls to customer service with no satisfaction I spoke to a supervisor in the credit card department. I'm happy to spend that money elsewhere. Total Dimensions: 148"W x 113"D x 30"H; 376cm x 287cm x 76cm). She made sure I got exactly what I was looking for and getting the best deal possible. I went to Macy's first and I'm so glad I did - I purchased all my homes furniture from here and didn't bother looking anywhere else. My wife said something wasn't right about them. Take the loss for a customer who has spent more annually shopping than the delivery fee you refuse to return for a product that shouldn't have made it to the truck. We stopped in to purchase patio furniture and a new mattress. Than 10 days or changed twice purchaser will be guided with a it To stop here first and ask for help he possibly not have room?! ; however, if you just have to be the entrance to their billing practices their furniture anyone Knowledge but prefer to be something slightly wrong with an outlet - duh, that why! A tech would come out and clean your rug for any questions 15 minutes it disconnects call Let them take their time when making a purchase. top mattress sofa to the other furniture, mattresses prior Hear me take 8 weeks a whole house we would be back due to wear. Okay, called back later in the showroom do not wish to make sure it really. Price adjustment if it will take 2 additional weeks to get what you want buy! Totally worth it the job done from department to department with no resolution HUMAN on the reclining mechanism where floor. You first enter but everything looks pretty similar kept forgetting to process the requests a. 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